Shipping policy

At PermaGift, we don’t just ship products — we create meaningful keepsakes designed to last a lifetime.

Because of the personalized nature of many of our items, our policy is slightly different from standard retail. Please read carefully.

🎁 Custom & Personalized Orders (Read This First)

Most PermaGift items are made specifically for you using your names, dates, or custom details.

Because of this:

  • ❌ We do not accept returns or refunds once production has started
  • ❌ These items cannot be reused or resold
  • ⏳ Changes & Cancellations

You may request changes or cancellations within 12 hours of placing your order.

After this:

  • Your order enters production immediately
  • It becomes final and non-refundable

📦 Returns (Non-Custom Items Only)

For non-personalized items, we offer returns under these conditions:

  • Item must be unused and in original packaging
  • Return request must be made within 14 days of delivery
  • Proof of purchase is required

🔄 How to Request a Return

Email us at support@permagift.com with:

  • Your order number
  • Reason for return
  • Clear photos/videos (if applicable)

If approved, we’ll share return instructions.

Important:

  • Return shipping is customer’s responsibility
  • Items must be securely packed

🛠️ Damaged or Defective Items

We stand behind our quality.

If something isn’t right:

  • Contact us within 14 days of delivery
  • Share clear photos/videos of the issue

What happens next?

✅ Free replacement or store credit
✅ No return required in most cases

Our goal is simple: fix it fast, no stress for you

💳 Refunds (When Applicable)

For eligible non-custom returns:

  • Processed within 5–7 business days after inspection

  • Refunded to your original payment method

Not eligible for refunds:

  • Personalized/custom items (after 12 hours)
  • Orders already in production
  • Digital/downloadable products
  • Shipping fees

🚚 Shipping Delays & Orders in Transit

Once your order is shipped and moving through the carrier network:

  • ❌ It cannot be canceled or refunded
  • ⏳ Delays may occur due to external factors beyond our control

That said — we’ll always help with solutions, replacements, or credits when reasonable

❤️ We’re Here to Help

If you need anything at all:

📧 support@permagift.com

We respond quickly and always aim to resolve things fairly.

✨ Our Promise

Every PermaGift order is created with intention, care, and meaning.

We’re not here to sell products.
We’re here to help you create something someone will never forget.

Thank you for trusting us.